Dallas Metro - Irving, TexasDallas Call Center Training
Customer Service Agent and Supervisor Training Suite
Customer Service
Designed for customer service representative, this program teaches your employees the skills to consistently deliver exceptional customer service. Getting to the Heart of Customer Service™ includes on-the-job reinforcement exercises and job aids that support learning, increase retention, and result in positive and professional communication with customers. Available in English and Spanish.
E-mail Communication
Created for anyone who uses e-mail to communicate with internal and external customers, Getting to the Heart of E-mail Communication™ teaches your employees the skills they need to write effective e-mails. They’ll complete training able to create e-mail messages that are positive, professional, clear and concise. Mastery of these skills results in e-mail messages that take less time, are easier to read, and represent the values of your company.
Sales for Service Representatives
Developed for customer service representatives in technical and non-technical environments, Sales—The Other Side of Service™ teaches your employees to view selling as a service to customers. Representatives acquire the necessary skills to identify sales opportunities, successfully cross-sell and up-sell, and overcome customer resistance. Representatives who master these skills add value to your current service offering and increase sales for the company.
Coaching Skills for Service Supervisors
Designed for team leaders, supervisors, and managers in contact centers, Making It Happen™ teaches how to coach employees to reinforce skill use on the job. Participants learn how to create a positive work environment and build a top-performing team. Available in English and Spanish.
